Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests. Receipt of monies and cash up of service periods.Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.Assist the Supervisor and Assistant Manager with training and developing Ambassadors.Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.Embody the art of French hospitality through a “can do” attitude.Perform tasks within a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge. 
